Beyond livid at the rubbish customer service

[Jimmobile]

I tried logging in to MyO2 online and it wouldn't recognise my number, even though I can log in on my mobile. 

So I logged in through my mobile and selected the upgrade option and it says "Congratulations, you are eligible for an upgrade" and offers me an iPhone 13 which I don't want, so I select "other upgrade options" and it says "You are not eligible for an upgrade"

I tried calling customer service and the recorded voice told me the waiting time was so long they would be closed before I got to the head of the queue. So I told the robot voice I wanted to cancel my contract and was told I was being connected immediately..... I was.... to another robot voice which said "Our office is closed".... I'm fed up. I've been a good customer for years and the service is so dreadful I'll take my business elsewhere. 

[madasaf1sh · Accepted solution]

@Jimmobile 

Full guide here to cancelling your contract: Guide: Cancelling Your Contract 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this