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Trasal12
Level 1: Joiner
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As a long serving customer to O2 with 5 numbers on my account, could you please tell me why I have 3 I-phones on 3 year contracts when a brand new i-phone 13 with O2 is only over 2 years? On average I am paying £800 more for the third year per phone? Regards Tracy Nagle

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Bambino
Level 78: King of Kings
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@Trasal12 This is not O2. This is a customer community. We have no access to anyone's account. You are the only one who would know what you agreed to. You would need to speak to customer service to discuss it.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19876 Posts
  • 961 Topics
  • 2846 Solutions
Registered:

@Trasal12 This is not O2. This is a customer community. We have no access to anyone's account. You are the only one who would know what you agreed to. You would need to speak to customer service to discuss it.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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madasaf1sh
Level 68: Extraordinaire
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@Trasal12 

 

You select the deal you want, if you choose the default the shop presents you with is 36months, however if you selected Customise Plan, you can choose anything from 3 to 36 months... 

madasaf1sh_0-1655905707942.png

 


All the 36month plan applies to if signed up for after a certain date is the device plan, and you can change the airtime anytime you want. 


Nothing can be done about the Device Plan as it is a Consumer Credit Agreement, and the only way out of it early like all loans is to pay off the balance as there is no interest you dont get any discounts for early settlement

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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