cancel
Showing results for 
Search instead for 
Did you mean: 

Best time to change tariff to avoid pro rata billing?

Viewfinder
Level 2: Apprentice
  • 33 Posts
  • 3 Topics
  • 0 Solutions
Registered:

As per subject - from your experience, when is the best time to switch tariff and have no or as little pro rata split billing periods? I have been on simplicity for a while now and it doesn't have an inclusive data allowance other than web daily. I could add a data bolt on but not sure if I an best switching to a similar tariff with inclusive or stay as I am with bolt on.  It will be very low usage for email etc and not for any excessive browsing!

 

I also want to keep to the 1 month rolling contract and not have to change this.  If I want to change tariffs and go for a tariff with a little bit of data such as the 100 or 300, when is the best time to switch without much of an overlap?

 

Granted that a change of tariff might incur some delay or overlap, I don't mind a day or so.  I have searched the forums and there are incidents of some double billing etc so just wanted some clarification.  Is it usually a day before next billing date or some time else?

 

Thanks!

Message 1 of 73
6,798 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 144299 Posts
  • 634 Topics
  • 27660 Solutions
Registered:
The day before your bill would be best and as you are staying with o2 on the same account your bill will just carry over so no excess to pay or refund.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 73
4,064 Views
72 REPLIES 72

MI5
Level 94: Supreme
  • 144299 Posts
  • 634 Topics
  • 27660 Solutions
Registered:
The day before your bill would be best and as you are staying with o2 on the same account your bill will just carry over so no excess to pay or refund.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 73
4,065 Views

Viewfinder
Level 2: Apprentice
  • 33 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Many thanks for the quick reply!

Message 3 of 73
4,050 Views

MI5
Level 94: Supreme
  • 144299 Posts
  • 634 Topics
  • 27660 Solutions
Registered:
No worries mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 73
4,048 Views

Viewfinder
Level 2: Apprentice
  • 33 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Just been looking at the Bolt On T&Cs and it says:

 

"19. If you have the Web Daily Bolt On and a monthly data Bolt On, your Web Daily Bolt On data allowance will always be used before your monthly data Bolt On data allowance."

 

 

I have Web Daily (Free add on) on my Simplicity tariff which says "Allows up to 50MB of UK data access each day on your mobile at your standard rate but you'll never b...".  Looking at my billing history, I only use on average 11mb a month.

 

If I go down the route of adding the Basic Data Bolt On, why would it still use my "Web Daily Bolt On data allowance will always be used before your monthly data Bolt On data allowance."?  The whole idea of buying the bolt on is to avoid the Web Daily charges?

 

 

Message 5 of 73
4,030 Views

Viewfinder
  • 33 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Apologies for the broken quote above, can't find the Edit button anywhere, if there is one...

Message 6 of 73
4,027 Views

MI5
Level 94: Supreme
  • 144299 Posts
  • 634 Topics
  • 27660 Solutions
Registered:
A data bolt on will over-ride the web daily so I don't understand that sentence.
In all honesty, you may be better off with a big bundle if you top up every month anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 73
4,021 Views

MI5
Level 94: Supreme
  • 144299 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

@Viewfinder wrote:

Apologies for the broken quote above, can't find the Edit button anywhere, if there is one...


Click "Options" in the post you want to edit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 73
4,019 Views

Viewfinder
Level 2: Apprentice
  • 33 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Thanks. Just to update that I ordered the bolt-on 3 days before bill date and throughout the order it gave me a future effective date of the day before the bill date.  I'm guessing either that is to round up or it could just be coincidentally that it takes 48 hours. No problems with that.

 

What did puzzle me was that despite it telling giving me a future effective date, it presented me with two tick boxes before the Buy button.

First tick box was to agree to Terms and Conditions - understandable.

Second tick box said "I want my service to begin immediately..." etc.

 

I presumed that I only just needed to tick the T&Cs box and and leave the "begin immediately" tick box unticked but no - it wouldn't complete the order unless both boxes were ticked!  The bolt on still didn't take effect until bill date anyway so it was a bit misleading to make the "begin immediately" tickbox mandatory.

 

Just thought I'd mention it!

Message 9 of 73
3,531 Views

Viewfinder
Level 2: Apprentice
  • 33 Posts
  • 3 Topics
  • 0 Solutions
Registered:

PS I still don't see the Edit button in Options, I only get Mark As New, Bookmark, Subscribe, Subscribe to RSS Feed, Hightlight, Print, Enail to a frield and Report Inappropriate Content.

 

No option to Edit? Would it depend on my post count what options I see?

Message 10 of 73
3,529 Views