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Bereavement

M_Oliver
Level 1: Joiner
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It has been impossible to get through to O2's bereavement service. I have been transferred numerous times, been put on hold and it either rings off or I am forced to give up after 40 plus minutes of waiting.

Does anyone know of a different way of notifying them?

O2 ate very quick to send threatening letters but do not provide the means to do something about it.

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MI5
Level 94: Supreme
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@M_Oliver 

Sorry to hear that. Call us on 0800 090 18 20. We’re available Monday to Friday 8am – 4.30pm.

Bereavement | Account and Billing | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150624 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

@M_Oliver 

Sorry to hear that. Call us on 0800 090 18 20. We’re available Monday to Friday 8am – 4.30pm.

Bereavement | Account and Billing | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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@M_Oliver 

Sorry for your loss


o2 have a specialist team, do not go through customer services, they are useless at times 

 

https://www.o2.co.uk/help/account-and-billing/bereavement

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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