Being charged on not even with the network
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on 08-06-2020 16:45
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08-06-2020 17:23 - edited 08-06-2020 17:24
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08-06-2020 17:23 - edited 08-06-2020 17:24
@SallyTurner We are all customers and can only point you to customer service. 0800 587 4005 seems to be the best number to try from the ones in the link below.
Guide: Coronavirus Community Help and Support
Edit: You can also lodge a formal complaint: https://www.o2.co.uk/how-to-complain
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on 16-06-2020 12:55
Hi there @SallyTurner , just wanted to check how you're getting on since you last posted. I was sorry to read that you were having trouble getting your contract cancellation sorted earlier. Let us know if you need any futher help.
To add to @Bambino 's advice above, if you're still struggling with this and haven't made an official complaint, I'm happy to get someone on our end to take a closer look at the issue and help get it sorted.
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19-06-2020 15:18 - edited 19-06-2020 15:18
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19-06-2020 15:18 - edited 19-06-2020 15:18
Hi
I discovered recently that a contract i cancelled 4 years ago was still being charged. Cannot seem to speak to anyone about getting any money back
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on 19-06-2020 15:30
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on 19-06-2020 15:30
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 19-06-2020 15:44
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on 19-06-2020 15:44
You may get a goodwill gesture but i wouldn't count on it.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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20-06-2020 20:09 - edited 20-06-2020 20:10
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20-06-2020 20:09 - edited 20-06-2020 20:10
Thanks for the advice I have been promised 4 months payments back. Its not 4 years but better than nowt.
Lesson learned. check bank statements carefully always.

