Solved: Being charged for mms

Donna8 · ‎26-03-2018

Hi why have I been charged for mms when I've not sent any mms. I only send normal text?

MI5 · ‎26-03-2018

See help here as sometimes they automatically convert and catch you out.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-03-2018

See help here as sometimes they automatically convert and catch you out.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎26-03-2018

@Donna8 Please see the link in the post above which will hopefully explain your query to you.

I DO NOT WORK FOR O2

Donna8 · ‎26-03-2018

Thanks very much for directing me. It must be the emojI. Thanks again

MI5 · ‎26-03-2018

Make sure you watch the character count when composing your text @Donna8 and stay below 480 characters.

It will be free then to send.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Donna8 · ‎26-03-2018

Thanks @Anonymous

jonsie · ‎26-03-2018

First emoji around 100 characters, each one after is around 2 or 3 characters .

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Donna8 · ‎26-03-2018

Thanks@Bambino

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