Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page

Being charged for data I haven't used
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 08-01-2019 18:13
I had an upgrade and renewed my contact in November through carphone warehouse. I used to have 2GB data but the new contract gave me 4GB. In December I had a text notification from O2 saying I had used 80%of my data even though I hadn't been using it more then usual. I assumed it was an issue with the change of one contract to another but it has happened again this month, even though I am only 20 days into the billing month. The data usage on my phone is saying I have only used 815MB so I'm confuse why O2 is saying I've used 3.2GB. Has anyone else had this issue?
Solved! Go to Solution.
Highlighted

Re: Being charged for data I haven't used
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 08-01-2019 18:36
Hi @Carlala
I think you will find the 2nd 2GB kicks in when the first 2GB is finished...
https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494
Re: Being charged for data I haven't used
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 08-01-2019 19:00
Many thanks @Cleoriff. That's really useful to know.
Re: Being charged for data I haven't used
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 08-01-2019 19:14
No problems @Carlala