Being charged for data I haven't used

[Carlala]

I had an upgrade and renewed my contact in November through carphone warehouse. I used to have 2GB data but the new contract gave me 4GB. In December I had a text notification from O2 saying I had used 80%of my data even though I hadn't been using it more then usual. I assumed it was an issue with the change of one contract to another but it has happened again this month, even though I am only 20 days into the billing month. The data usage on my phone is saying I have only used 815MB so I'm confuse why O2 is saying I've used 3.2GB. Has anyone else had this issue?

[Cleoriff Level 94: Supreme · Accepted solution]

Hi @Carlala

I think you will find the 2nd 2GB kicks in when the first 2GB is finished...

https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

[Carlala]

Many thanks @Cleoriff. That's really useful to know.

[Cleoriff Level 94: Supreme]

No problems @Carlala