
on 16-10-2014 18:25
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on 16-10-2014 18:25
I have tried calling and live chat but there does not appear to be any customer service reps in your customer services. I have been charged £1.25 for a 1 second call for a number I do not recognise whilst on holiday in Turkey
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on 17-10-2014 11:49
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on 17-10-2014 11:49
Many thanks for all of the positive support. I did finally get response from chat and they have offered to reimburse the charge for Goodwill.
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on 16-10-2014 18:31
That is most likely correct, I'm afraid:
When in: Calling:
Making calls - per minute | £1.50 |
Receiving calls - per minute | £1.25 |
Sending texts - per message | 40p |
Cost per MB of using data:
Data usage | £6* |
http://international.o2.co.uk/internationaltariffs/travelling_abroad
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on 16-10-2014 18:36
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on 16-10-2014 18:36
Calls are rounded up so one minute is the minimum charge. If you dispute it your only option is to contact customer service. Common sense will tell them you can't make/receive a call in 1 second.
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on 16-10-2014 18:36

on 16-10-2014 18:37
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on 16-10-2014 18:37
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on 16-10-2014 18:40
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on 16-10-2014 18:40
@jonsie wrote:Common sense will tell them you can't make/receive a call in 1 second.
But 1 second is enough for the system to register it as a call.
CS may refund as a goodwill gesture if you ask politely http://www.o2.co.uk/contactus
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on 16-10-2014 18:45
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on 16-10-2014 18:45
@MI5 wrote:
@jonsie wrote:Common sense will tell them you can't make/receive a call in 1 second.
But 1 second is enough for the system to register it as a call.
CS may refund as a goodwill gesture if you ask politely http://www.o2.co.uk/contactus
Very true. I had a 3 second call refunded when in Thailand which was £1.99. Got it refunded via chat which was a welcome surprise. I'm fairly confident that it will be refunded but obviously there is no guarantee.
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on 16-10-2014 18:48
Most people hang up after A FEW SECONDS
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on 16-10-2014 18:48
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on 16-10-2014 18:48
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-10-2014 18:51
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on 16-10-2014 18:51
And I got a £10 refund when my calls kept dropping out whilst in Spain and I was being charged the 50p connection fee every time....
A gesture of goodwill very much depends on how you are when you call CS and the rep themselves
Veritas Numquam Perit

