Solved: Being billed for new number I don’t recognise

Anonymous · ‎20-11-2017

07561 number appearing on my account
The bill for usage is the same as my existing number but with higher rental
Could this be something to do with me order for new iPhone X

MI5 · ‎20-11-2017

It's possible if you have applied for a new contract but probably best you ask customer services to check it out as we can't see your account on here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-11-2017

It's possible if you have applied for a new contract but probably best you ask customer services to check it out as we can't see your account on here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MercedesS · ‎30-11-2017

Hello @Anonymous

How are you doing? As @MI5 suggested, if you need assistance with your account, please find the best way for you to get in touch with Customer Service here.

Please let me know if that’s what you needed and if there's something else we can do to help out.

Thanks @MI5 for the help!

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