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Being billed for new number I don’t recognise

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Anonymous
Not applicable

on ‎20-11-2017 10:26

on ‎20-11-2017 10:26

07561 number appearing on my account
The bill for usage is the same as my existing number but with higher rental
Could this be something to do with me order for new iPhone X
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MI5
Level 94: Supreme
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on ‎20-11-2017 10:33

on ‎20-11-2017 10:33

It's possible if you have applied for a new contract but probably best you ask customer services to check it out as we can't see your account on here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151912 Posts
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Registered:

on ‎20-11-2017 10:33

on ‎20-11-2017 10:33

It's possible if you have applied for a new contract but probably best you ask customer services to check it out as we can't see your account on here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
Former Staff
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on ‎30-11-2017 17:43

on ‎30-11-2017 17:43

Hello @Anonymous

How are you doing? As @MI5 suggested, if you need assistance with your account, please find the best way for you to get in touch with Customer Service here.

Please let me know if that’s what you needed and if there's something else we can do to help out.Wave

 

Thanks @MI5 for the help! heartHero

 

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