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Been waiting for my number to be transferred for 6 days now

CarlH
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So on wednesday I got a new phone and instantly requested to have my old number transferred to the new sim (O2 to O2). I heard it takes 24 hours to complete so on Thursday I just held out and waited, it came to Friday and it still hasen't been transferred so I jumped onto the live chat to chase it up and was told it is still pending and WILL happen within the next 24 hours, lo and behold it didn't happen. I asked again on Monday and for the third time I was told it is still pending and will happen within the next 24 hours. Shock it is now Tuesday and my old number still hasen't transferred. How long exactly am I supposed to wait and is there anything I can do to speed this process up? It's been 6 days since I got this phone and I more or less cna't do anything with it

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Cleoriff
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It will have been delayed due to the BH weekend @CarlH 

However I will ask one of our community managers to help you out here @EmilieT ?

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Bambino
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@CarlH Live Chat and reality are separated by a large gap. Hopefully community admin can help you get the process completed.

I DO NOT WORK FOR O2



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CarlH
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Well after yet another conversation with the live chat guys, I've been promised that it will be 100% be sorted within the next 4 hours. Let's see how that goes

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jonsie
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EmilieT
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Good morning @CarlH, I was wondering whether it was all sorted now or if you needed some more help with this? It'd be fantastic if you could let us know  slight_smile

 

Thanks @Cleoriff for the mention, and @Bambino & @jonsie for the advice!

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