Been given extra minutes I cant see, is this correct?

[Anonymous]

I was on a £11 contact which just ended so wanted to upgrade my phone, I managed to negotiate a Samsung Galaxy Ace 2 with Unlimited texts and 100mb data usage, however the minutes was only 50 when before I had 300, so the online chat person said she could give me an extra 200 minutes taking it up to 250.

Anyway in 'my o2' it says I only have 50, I went back on chat and she assured me I have 250 just only they can see the extra 200, so I was wondering is this correct and how do I know how many minutes I have left if I cant check them online?

[Anonymous]

Sounds peculiar. 

I'd keep a record of your chats and if/when o2 charge you for going over 50 minutes, use it as proof that you were told otherwise by one of their staff.

[jonsie · Accepted solution]

Put your mind at ease and make the effort to ring customer service. Much better option than relying on anything chat tell you.

[Anonymous]

Maybe they haven't updated your online details yet

[GordonJ]

I have sane kind of issue but data. Its only showing me my minutes and texts, the data bit isn't there? What does this mean?

[pgn]

It means that MyO2 is misbehaving at the moment, @GordonJ, my MyO2 App is only showing me Minutes and Text circles currently.

The Web version of MyO2 is also misbehaving:

It will probably sort itself out later, try this evening.