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Been given extra minutes I cant see, is this correct?

Anonymous
Not applicable

I was on a £11 contact which just ended so wanted to upgrade my phone, I managed to negotiate a Samsung Galaxy Ace 2 with Unlimited texts and 100mb data usage, however the minutes was only 50 when before I had 300, so the online chat person said she could give me an extra 200 minutes taking it up to 250.

 

Anyway in 'my o2' it says I only have 50, I went back on chat and she assured me I have 250 just only they can see the extra 200, so I was wondering is this correct and how do I know how many minutes I have left if I cant check them online?

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jonsie
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Put your mind at ease and make the effort to ring customer service. Much better option than relying on anything chat tell you.

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Anonymous
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Sounds peculiar. 

 

I'd keep a record of your chats and if/when o2 charge you for going over 50 minutes, use it as proof that you were told otherwise by one of their staff.

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jonsie
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Put your mind at ease and make the effort to ring customer service. Much better option than relying on anything chat tell you.

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Anonymous
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Maybe they haven't updated your online details yet
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GordonJ
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I have sane kind of issue but data. Its only showing me my minutes and texts, the data bit isn't there? What does this mean?

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pgn
Level 74: Whizz kid
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It means that MyO2 is misbehaving at the moment, @GordonJ, my MyO2 App is only showing me Minutes and Text circles currently.

The Web version of MyO2 is also misbehaving:

pgn_0-1693055768662.png

It will probably sort itself out later, try this evening.

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