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Barred phone

Sarahx185
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Hello o paid my phone bill on the app 3 days ago and my phone is still barred ! I can’t ring o2 on it as it’s saying can’t make calls from this phone . Everything’s showing paid online so why is it raking so long to put my phone back on I really need it to keep in touch with my family . Thanks everyone
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Cleoriff
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You need to get in touch with O2 asap. You can use Skype

Details in this link Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Sarahx185 

Have you rebooted the phone? 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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KingAmo
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@Sarahx185

Hi sorry for the inconvenience you're having. But I believe that it will take time before the system fully finish the process. Also I will recommend you switch your phone on and off for some time.
Have you tried putting the sim in order phone or a different sim in the phone?.
Will recommend you try calling O2 from a different number, the best time to call is 8am
I'm sure they will help
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Sarahx185
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Yes lots of time’s I paid it Thursday and still no come on thanks
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Sarahx185
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Hi I’ll try taking sim out , I did have a spare phone and that’s knackered now lol. If I can’t get it on I’ll ring of my next door phone thank you
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Sarahx185
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Yes thanks I’ll try today I do have a computer . Thank you
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Clairepreston67
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Hi yes rebooted it turned it off & on everyfink
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Sarahx185
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Yes did all that loads still nothing 😞 thanks
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jonsie
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