Barred phone

[Sarahx185]

Hello o paid my phone bill on the app 3 days ago and my phone is still barred ! I can’t ring o2 on it as it’s saying can’t make calls from this phone . Everything’s showing paid online so why is it raking so long to put my phone back on I really need it to keep in touch with my family . Thanks everyone

[Cleoriff]

You need to get in touch with O2 asap. You can use Skype

Details in this link Guide: Coronavirus Community Help and Support 

[MI5]

@Sarahx185 

Have you rebooted the phone? 

Guide: Coronavirus Community Help and Support 

[KingAmo]

@Sarahx185

Hi sorry for the inconvenience you're having. But I believe that it will take time before the system fully finish the process. Also I will recommend you switch your phone on and off for some time.
Have you tried putting the sim in order phone or a different sim in the phone?.
Will recommend you try calling O2 from a different number, the best time to call is 8am
I'm sure they will help

[Sarahx185]

Yes lots of time’s I paid it Thursday and still no come on thanks

[Sarahx185]

Hi I’ll try taking sim out , I did have a spare phone and that’s knackered now lol. If I can’t get it on I’ll ring of my next door phone thank you

[Sarahx185]

Yes thanks I’ll try today I do have a computer . Thank you

[Clairepreston67]

Hi yes rebooted it turned it off & on everyfink

[Sarahx185]

Yes did all that loads still nothing 😞 thanks

[jonsie]

You need to try them in the morning if it doesnt update overnight @Sarahx185