Barred iPhone and £1100 gone from my bank

[Anonymous]

I have a 2nd phone with O2 don't use it much. I have come to use it again and it just says no service. I've looked at my account this morning and O2 have taken just over £1100 which it seems for the cost of the device. Is there a way of getting the phone reconnected and some of the money back? I'm a good customer spending over £150 a month on my main phone plus an iPad with them.

[Anonymous · Accepted solution]

Spoken to O2 and they have sorted it. For some reason the DD didn't go but the others did. Strange!! Anyway I'm relieved to have the money back in my account.

[MI5]

Good news.
Speaking to an advisor is usually to best way to resolve these things.

[Cleoriff]

Is it back in your account already @Anonymous ? If so, thats pretty good going....you normally have to wait for at least a week....

[MI5]

If it's a clear error on O2's behalf they should reverse the payment immediately under the terms of the DD indemnity guarantee.

[Anonymous]

And just as importantly, you've got your phone unbarred?

[Anonymous]

This is what happened. Straight back in

[Anonymous]

That's good to hear, and I hope the experience hasn't dented your confidence in O2 too much 

[jonsie]

They should have notified of a failed payment so you could have taken the appropriate action. Good news is that it's sorted ☺