Barred Services

[FraserTheLazer]

Hi, my phone bill was due last week but I had a shocker of a month so couldn'6t afford it (my fault I know). I contacted o2 in plenty of time to let them know, said I could pay by the 12th Oct, and could they possibly not restrict my service by then as I need my phone quite urgently. They said this was absolutely fine and that my services would remain active as long as I paid in full by the 12th Oct.

Now this afternoon they blocked all my services, I'm stuck at work and need to contact them but can't as I can't call them. Every number I try it just goes round in circles then hangs up on me before speaking to a person as due to my unpaid bill it won't connect me. So I can't speak to them to remove the block they promised wouldn't happen, as I'm blocked. I have no internet connection her either so can't use live chat. Any suggestions at all as I'm really desperate. Thanks.

[Bambino · Accepted solution]

@FraserTheLazer Too late to call today. 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers and how to use Skype to call 0800 numbers for free are in the link below.

Guide: Coronavirus Community Help and Support