Bar

[Medhurst1990]

My device is disconnected and I have a payment plan in place. I can’t call the o2 team as you have placed a bar on my phone!!

[Pipstop78]

Use Facebook on another phone or tablet or go in to a 02 shop if you can 

[Cleoriff · Accepted solution]

@Medhurst1990 

You need to contact customer service.

Call  0344 809 0202, 0800 902 0217 or 0800 032 1402  from ANY phone

If you have no access to a phone then use Skype to call 0800 032 1402  Guide: A Guide to Skype 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Or use the socials

Message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Best of luck

[pgn]

Also check in your MyO2 on web - https://accounts.o2.co.uk/signin

You may be able to see what bar has been applied, @Medhurst1990