Solved: Balance

Anonymous · ‎11-12-2015

Does anyone know if I can transfer the balance from one phone to another as I`ve just bought a new mobile

MI5 · ‎11-12-2015

Balance is on your sim card, not the phone so just use your old sim.
You can swap it for the correct size in an o2 shop if needed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-12-2015

Balance is on your sim card, not the phone so just use your old sim.
You can swap it for the correct size in an o2 shop if needed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎11-12-2015

The O2 store will transfer your number, tariff and balance onto a new sim at no cost.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎12-12-2015

@jonsie wrote:
The O2 store will transfer your number, tariff and balance onto a new sim at no cost.

10 minute job for me when I went instore.....

Veritas Numquam Perit

Anonymous · ‎12-12-2015

does anyone know how can I change a telephone number in internatioanal favourites? ...and how I can get my call me number? I put the 4-digit code but I can't continue

jonsie · ‎12-12-2015

Seems there is a temporary problem...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/International-Favorites-not-been-working-since-5...

Try this link : https://if.o2.co.uk/templates/LoginStep1.aspx

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎12-12-2015

Try calling Cs if you have no luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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