Solved: Re: Balance of money on pay and go after entering ...

Anonymous · ‎07-11-2017

Yesterday I entered into a sim only deal with O2 and so far no problems. I forgot to ask if the balance on my pay and go phone can be refunded in some way

MI5 · ‎07-11-2017

As long as you took your number with you you can get upto £350 credit transferred to your new contract.
Call customer service to arrange on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-11-2017

As long as you took your number with you you can get upto £350 credit transferred to your new contract.
Call customer service to arrange on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎07-11-2017

It will appear as a credit on your first bill.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎09-11-2017

Welcome to our forum @Anonymous!

Let us know how you get on with this and if everything goes ok with the balance.

More info on moving from PAYG to Pay monthly on the O2 website here.

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