Re: Balance from PAYG

Internet_doctor · ‎16-10-2020

I recently moved my PAYG across to pay monthly. Does anyone know if I will get my balance I had on my PAYG account transferred over automatically or do I need to ask for it. I had an airtime credit and a saved balance from all my top ups.

Thanks

MI5 · ‎16-10-2020

@Internet_doctor

It should be automatically added as credit on your account but if you haven't got it you'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎21-10-2020

Hey @Internet_doctor were you able to confirm if your PAYG balance transferred over?

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