Balance brought forward

[FLORA11]

Hello i had an additional £35 added to my balance this month and it stated

"Balance brought forward"

I did have an overdue payment though but it does not specify where exactly this extra payment originates.

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Chelsea65]

So I’m confused I rang up to change my day to pay my contract for the airtime plan, and now I’ve just received my bill and now it says “balance brought forward - £” can anyone help??