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Level 1: Joiner
Posts: 1
Registered: ‎08-06-2019
Accepted Solution

Bad reception

[ Edited ]

I had an up grade .. brand new phone four weeks ago. Ever since I have had problems with the reception from 02 . Certain areas especially the pe7 area.
I've spoken to 02 and you keep fobbin me off with 'Oh there's quite a lot of traffic in that area!' This has been going on for months. I can't have a conversation on my phone without intermittent reception very annoying!
I don't see why I should be held in a contract where by I have to pay fully for half a service.
If I don't get satisfaction soon I will go to the OFT

Posts: 86,948
Topics: 529
Solutions: 10,961
Registered: ‎04-04-2012

Re: Bad reception

@Isaint 

Download the MyNetwork app and report the issue through it https://www.o2.co.uk/apps/my-network 

You can also check the network here https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,200
Registered: ‎31-03-2010

Re: Bad reception

[ Edited ]

@Isaint  Your situation is, I'm afraid, not unique, and O2 have covered themselves in their Terms & Conditions. I'm sure that all the networks have similar terms. You wouldn't get very far with your complaint.

6.5 Our 4G services may be affected by the number of people using the 4G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors or degradation.

6.6 You should check our coverage checker at www.o2.co.uk/coveragechecker before signing up to our 4G services. This is an indication and prediction of outdoor coverage, but coverage may vary depending on time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at http://status.o2.co.uk/.

I DO NOT WORK FOR O2

Posts: 68,695
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: Bad reception

Tobe quite honest, you say this has been going on for months yet you stayed with O2 and upgraded 4 weeks agon. I have to ask why would you do that and then want to get out of contract knowing there are issues with O2 months ago. I don't think there is a chance unfortunately.

Posts: 68
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Registered: ‎02-03-2019

Re: Bad reception

HI Isaint,

Sorry to hear about your network issues. First might I ask what handset you upgraded to. Second before upgrading, did you speak to customer service and tech regarding signal issues?
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Posts: 70,195
Topics: 674
Registered: ‎14-01-2013

Re: Bad reception


@jonsie wrote:

Tobe quite honest, you say this has been going on for months yet you stayed with O2 and upgraded 4 weeks agon. I have to ask why would you do that and then want to get out of contract knowing there are issues with O2 months ago. I don't think there is a chance unfortunately.


I agree with that @jonsie Makes no sense to me at all!

If I had been having network problems with O2 for months, I certainly wouldn't have upgraded with them. .

*The Game Is On*


Anonymous
Posts: 0

Re: Bad reception

@Isaint if you went to an ombudsman you would have no leg to stand on & as you knew there were issues before upgrading then purely it’s not o2’s fault. You were the one who decided to upgrade in a bad signal area not O2

Level 5: Ponderer
Posts: 165
Registered: ‎08-03-2019

Re: Bad reception

I had similar with EE. Decreasing signal / service over time in my own village. To the point of zero signal at all in my own street and house.

But as said, why not vote with your feet if you were out of contact.
I did. Tested all main operators at home and have started bringing all my lines over to O2.

At worst you could have done something within your 14 days of new contract. Hard now. Good luck.
Highlighted
Level 6: Acolyte
Posts: 263
Registered: ‎27-05-2019

Re: Bad reception

I'm afraid I have to agree with others on this one.

 

I don't live in a village but there's lots of trees around me which cause problems with mobile reception (trades people get rather frustrated when they come to carry out work here until I explain we seem to have problems with most of the networks)

 

I did a test with PAYG SIMs from all of the networks and in my case O2 works the best here for 3 amd 4G.

 

 

Nokia 5, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.14.5
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)