Backing up stuck at 94%

Marion_Gold · ‎25-05-2020

This happens everytime my device backs up automatically although the percentage varies.

MI5 · ‎25-05-2020

Maybe due to a corrupted file in a previous backup.

Deleting old backups usually helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marion_Gold · ‎25-05-2020

Sorry - should have asked how to delete old backups?

MI5 · ‎25-05-2020

@Marion_Gold

Depends on your phone.

If Apple, go to iCloud settings and delete old backups from there.

If Android, you need to look in Settings under backup and reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marion_Gold · ‎25-05-2020

Thanks again

MI5 · ‎25-05-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marion_Gold · ‎26-05-2020

Soz to keep bothering you but hopefully this is last time! Should that be 'Factory data reset' or 'reset settings - reset all settings to their defaults)'.

MI5 · ‎26-05-2020

@Marion_Gold

Settings > Tap your name at top of screen >iCloud >Manage storage >Backups >This phone >Delete backup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎27-05-2020

Let us know how you get on with this one @Marion_Gold!

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