BOKU payment limits exceeded

[AlligatorCom]

Hi
I notice o2 have a monthly limit of £240 boku. I admittedly didn’t realise my spending and realise they let me exceed this to £400 (£350 in calendar month) in a billing period. Does anyone have experience or this or explain how this works?

[Cleoriff]

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@AlligatorCom wrote:
Hi
I notice o2 have a monthly limit of £240 boku. I admittedly didn’t realise my spending and realise they let me exceed this to £400 (£350 in calendar month) in a billing period. Does anyone have experience or this or explain how this works?

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Hi @AlligatorCom 

You would need to speak to customer services about the overspend on Boku. You should ask for a spend cap to be placed on it. However, you do need to speak to them Guide: How to find help & contact O2 

[Marjo]

Hey @AlligatorCom , it would be lovely to hear how you're getting on with this and if you got everything sorted with customer service since you last posted, as adviced above by @Cleoriff ?