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Level 1: Joiner
Posts: 2
Registered: ‎25-10-2019

BANDAI NAMCO

Hello

Ive been charged by the above scammer. Ive never received a text etc to say id consented to their service and O2 have been charging me for almost 5m and today messaged saying "about your recent phonw purchase '

Does anybody have a number for bandai namco where I can contact them to refute this? O2 arent entirely helpful at the moment.
Posts: 108,893
Topics: 561
Solutions: 14,427
Registered: ‎04-04-2012

Re: BANDAI NAMCO

@KiranR 

Have a look at help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here www.payforitsucks.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎25-10-2019

Re: BANDAI NAMCO

Hello! I tried looking in those threads but no bumber for bandai.
I dont even have a text mesaage to say I subscribed!
Level 31: Resolver
Posts: 5,531
Registered: ‎03-08-2018

Re: BANDAI NAMCO

Hello @KiranR 

Very sorry to hear you have been scammed.

Read the links carefully that @MI5  has provided you.

@Payforit_Sucks  are excellent with help in this regard

go to their website and read the information and advice carefully.

GET YOUR MONEY BACK

Also call O2 Customer Services and get a bar to direct bills put on your account

to stop them taking any more.

Also bar premium rate calls.

It may take some effort but do not let these scum get away with your money.

Do not lose heart ~ taking the advice given to you will get your money back.

GOOD LUCK 



Level 68: Extraordinaire
Posts: 15,855
Registered: ‎31-03-2010

Re: BANDAI NAMCO

@KiranR Not sure if it will help, but I found this: https://www.bandainamcoent.co.jp/english/contactus/

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 108,893
Topics: 561
Solutions: 14,427
Registered: ‎04-04-2012

Re: BANDAI NAMCO

Check if the text went into your spam text folder.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 16: Talkative
Posts: 193
Registered: ‎30-03-2018

Re: BANDAI NAMCO

[ Edited ]

@KiranR 

Bandai Namco hasn't been named before in connection with Payforit scams. If you don't recognise the charge, O2 have a duty to explain it to you (or at least put you in contact with someone who can). f they fail to do this I suggest taking action directly against O2 using the Small Claims procedure. This would force them to justify the charge, and would give you the information need to pursue the matter. See if they can tell you the shortcode (five digit number) associated with the charges.

 

This case highlights why everyone should DISABLE CHARGE TO MOBILE ON THEIR ACCOUNT. It's insecure, and O2 refuse to help when things go wrong. Telecom companies are exempt from the PSD2 rules governing reputable payment providers, and take full advantage of this exemption to facilitate fraud. Until they provide the complaints and chargeback mechanisms that are required of other payment providers under PSD2, "charge to mobile" should be boycotted. There are many safer ways to pay!

 

"Charge to Mobile" needs to be made an optional extra and not provided by default. Most consumers are unaware (until it happens) that they are vulnerable to this form of fraud. 

Phone payment scam? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to these scams. Join our Facebook Group
Level 31: Resolver
Posts: 5,531
Registered: ‎03-08-2018

Re: BANDAI NAMCO

Thank you and you are so right @Payforit_Sucks 

I didn't know that it was allowed by default,

that is unacceptable.

After advices here I have put a bar on of course.

Thank you for pointing this out for us.



Posts: 13,386
Topics: 83
Registered: ‎14-01-2014

Re: BANDAI NAMCO

100% this is an in game purchase.
Bandai namco is one of the largest and oldest game developers on the planet.



Posts: 13,386
Topics: 83
Registered: ‎14-01-2014

Re: BANDAI NAMCO

You can also set a limit on any contract plan from O2 now and these limits include charge to mobile from such stores as Google, apple, psn, Xbox and steam