Automatic top up

[Anonymous]

I have been using my phone overseas and had £10 credit for international texts and it has automatically been debited as part of the £10 bundle which i dont want as it is useless overseas, can this be taken away and my credit be put back, you would think O2 would know i have been using phone overseas

[MI5]

They do know you are overseas but you could be coming back and wanting to use your bundle - Unless you tell them they won't know.
You would need to contact CS (live chat probably best for you) to discuss your account http://www.o2.co.uk/contactus

[Anonymous]

Hi

I'm sure they will be able to assist.

I'd agree Live chat is an option to contact O2 to curb any calling fees back to the uk

Let us know how you get on.

[jonsie · Accepted solution]

If you contact customer service they may be able to help you. In the meantime your only option is to use wifi and free apps such as whatsapp,messanger and viber if the other parties have those installed.