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Anonymous
Posts: 0

Auto top up

[ Edited ]

My credit card expired in June 16, I have followed all instructions to no avail and cannot use auto top up still. Tried the Gurus, no help at all just eventually tell me to call the help line. I am abroad in Greece for the moment and cannot afford the long wait and unnecessary q&a of this. I use the same card for on line top up each month. Any suggestions before I move my account to a different provider who will help?

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Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Auto top up

You could try calling customer service to see if they can help but not easy if you are overseas at the moment. Only they can help I'm afraid.

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Posts: 103,982
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Auto top up

Nothing we can do as customers, sorry.
If the website won't let you update your card and CS can't help you, I'm stumped!
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Auto top up

Hey @Anonymous How was Greece? Smiley Happy I wanted to check if you still had issues with the auto-topup and your card details, or if the issue was resolved in the end? Cheers

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Anonymous
Posts: 0

Re: Auto top up

Greece is still good and the weather here on Crete is superb. No the issue is not resolved. I did receive a telephone call which I assumed was from a spurious caller ie. " is about this accident you had" so I didn't answer it. Some time later In an SMS from o2 informing me that I had missed their call?
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Anonymous
Posts: 0

Re: Auto top up

It has now thrown up another problem, I can sign in to o2home on Safari but my app will not accept the same password and user name? I have tried deleting and re-installing to no avail. o2 web site must be the worst ever, never been good but has more problems as they "improve" it. Only solution I see is to choose a different provider.