Solved: Auto top up topping up the wrong device.

Anonymous · ‎30-09-2015

Hi

I have two devices associated with my o2 account.

I have set up auto top up.

But it is topping up the wrong device.

And I haven't find any way to change the device which is being topped up.

Is there one?

jonsie · ‎30-09-2015

To be honest I think the only way is to call o2 and let them change it for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎30-09-2015

Call 4445, it would be easier than trying to navigate the top up section of the website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-09-2015

To be honest I think the only way is to call o2 and let them change it for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎30-09-2015

Get cs to cancel it I guess then a safer option would be to use top up vouchers

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