August Invoice Charges

[Drumster]

It seems I have gone over my monthly allowance forAugust incurring a hefty bill. OK, I know I may have made some extra calls but one particular call is showing 47.1 mins! All I can think of is that I didnt hang up from the call properly or I made a call by accident. Is their anyway this call can be reviewed? . Also, looking at my past monthly bills I have always stayed  within my tariff and cannot see how its gone so high. I do not recal seeing a "warning text" stating I was going to exceed my allocation which would have made me stop making calls but it seems I ran out of airtime mins mid August which has made a massive increase in my bill.  Please help! I cannot see a contact number to discuss this with someone. Many Thanks

[Cleoriff · Accepted solution]

@Drumster 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@Drumster 

O2 don't give warnings for exceeding minutes. It is your reponsibility to monitor usage in your MyO2 http://www.o2.co.uk/myo2 

Also, calls are disconnected automatically after 7 mins of silence, so you could not have been on a silent call for 47 mins.

You may get a goodwill gesture but in future, check your MyO2 regularly or change to a tariff with unlimited mins, which will be cheaper than exceeding your allowances.