Atrocious 4G speeds in EH3 (Tollcross)

[Anonymous]

Hi all, this has been a problem for a little while but it seems to have got even worse lately. It's basically really slow in the West Port area of Edinburgh around lunchtime and rush hour. I did a speed test just now and got 0.03Mb/sec down and 0.09Mb/sec up, which is worse than dial-up back in the day! This is with a strong 4G+ signal. It's unusable and things often won't load. I've submitted a fault report before but they just said they couldn't find a fault. It's pretty frustrating!

[Cleoriff · Accepted solution]

Hi @Anonymous If you aren't getting what you pay for then you could make a complaint. https://www.o2.co.uk/how-to-complain

Out of interest have you tried it on 3G? if so what sort of speeds are you getting using that?

[Anonymous]

Hi @Cleoriff - oops, clicked post by mistake - I'll reply properly soon!

I think I might make a complaint, thanks - it's a bit disappointing and I appreciate it's probably just congestion, but it's not really usable when it's like that. I've tried 3G and I get about 2-3Mbps down, which is better than nothing, so I'll probably stick with that until some progress is made.

[Cleoriff]

I have just checked and this is whats showing....

So it certainly isnt a mast problem according to that. https://status.o2.co.uk/

[Anonymous]

Thanks, I saw that earlier when I was trying to find out what was wrong - clearly they're not aware of anything going on at the mast. Maybe a complaint will help escalate things.

[MI5]

It's a common fault in London, Manchester, Liverpool etc, in fact any large city with a high population of users.
O2 don't recognise it as a fault unfortunately and until they upgrade the network it won't get any better.

[Anonymous]

Ah, OK... Strange that they don't recognise it as a fault. I suspect I'll just have to be patient.

[Cleoriff]

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@Anonymous wrote:
Thanks, I saw that earlier when I was trying to find out what was wrong - clearly they're not aware of anything going on at the mast. Maybe a complaint will help escalate things.

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It certainly wont hurt. The more people who complain then hopefully the network will be forced to improve

If no-one says anything then it's easy for O2 to stick their head in the sand..:smileysad:

[packages]

O2 compared to Vodafone and especially EE have so little capacity for 4G. They may have 4G+ deployed but is it really that? 10mhz 800mhz, 5mhz 1800mhz and maybe 5mhz-10mhz 2100mhz just isn't enough in a city centre, let alone capital city.

[chrisymon]

have you tried the sim in another phone in the same location at the same time then speed test it, if the same results then it is netowork or sim card issue if not its network settings on your phone.