Ask for a bull on an account I don’t have

[Tinjohn]

I posted here a while ago and thanks to some helpful comments I managed to cancel my daughters phone contract despite not being able to access her phone (first part 02s fault second part not O2s fault). Thanks all. I paid up the remaining part of the contract there and then. I cancelled the DD. However have now received a text saying they haven’t collected this months DD. Do I ignore? If I try to contact O2 they refused to speak to me because I failed security Qs (which I actually got right, so I don’t know what they had as answers). Can anyone wiser than me help?

[MI5 · Accepted solution]

@Tinjohn 

There is always a final bill after cancellation but you will need to speak to O2 or go into your local store to find out what they owe. I might even be a fefund but as the DD has been cancelled they won't be able to pay it back.

[Tinjohn]

I will try this. Thanks. I am not hopeful though

[Tinjohn]

Fair play. At last some good customer care from O2. Shop in Darlington and customer care person working from home were helpful (shock) and wanted to help me and it looks like I’m sorted. So thank you. Whilst I am not happy with the outcome and would encourage you to listen to my previous calls as an excruciating in how not to deliver customer care

[MI5]

It's a challenging time for us all.
Glad you're sorted.