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Level 1: Joiner
Posts: 3
Registered: ‎12-01-2021
Accepted Solution

Arranging for a spend cap

0%
Level 1: Joiner
Posts: 3
Registered: ‎12-01-2021

Re: Arranging for a spend cap

Hello, I would like to set up a Spend Cap of 0% for my new iPhone 11.
Posts: 84,456
Topics: 580
Solutions: 4,305
Registered: ‎04-01-2009

Re: Arranging for a spend cap

You need to contact O2.
All numbers are in this guide

Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
8.00am is the best time to call if you can.

Level 49: Rootin' Tootin' 
Posts: 6,996
Registered: ‎26-03-2014

Re: Arranging for a spend cap

You need to contact customer services to apply/amend a spend cap.
All numbers are in this guide:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 3
Registered: ‎12-01-2021

Re: Arranging for a spend cap

OK thanks.
Posts: 84,456
Topics: 580
Solutions: 4,305
Registered: ‎04-01-2009

Re: Arranging for a spend cap