About 6 or 7 years ago i recieved a call on my mobile from a person who said Hi I am calling from Ariel Direct, we manage the O2 contracts and your contract is about to end, do you wish to renew, I said of course i do, i have been with O2 since it started and before when it was BT, the person said you can have an automatic phone upgrade and i thought great.
But through hell and high water i cannot leave them to get back to the correct O2. i went into my local O2 shop in Coventry only to be told your in a 36 month contract. I contacted Ariel Direct to complain and ask why am i in a 36 month contract, they said on 22nd January 2021 you agreed over the telephone and was sent an email confirming, i told them i havent had such a call nor had an email. The person said she would check the audio tapes and get back to me in a week..... nearly two weeks laterand nothing.
WHY is O2 allowing these people to represent them or rather misepresent them. i have seen so many reviews of entrapment it amazes me O2 have allowed. Ariel Direct advertise themselves as the number 1 O2 trusted partner. I need help here, I have tried everything bar the ombudsman.
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