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Are device and airtime costs now combined

anticpated
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I just went onto my o2 account to find my device cost is not part of one bill. To be honest, I rarely get any e-mail from them. Nor do I really read the o2 website news. 

So when did these changes come about and does this mean i have to pay the entire remaining cost to terminate or upgrade the contract now?

 

I have no plans to but separate device and airtime cost is one of the reasons I stuck with them.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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gmarkj
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If you got the plan through o2 then you are still on refresh @anticpated - so if you pay off the device plan you can leave.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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madasaf1sh
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@anticpated 

 

Only if you are the new billing platform, my wife who got moved over are billed as one Direct Debit, yet I am on the old platform and its still 2 direct debits. 

 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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anticpated
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Sorry should say now part of one bill.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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madasaf1sh
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@anticpated 


Yeah its all one bill, but you just pay off your device plan as normal..  


This has been happening for months as people move over.. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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anticpated
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I wasn't advised of this so feel like you are locked into one cost now like other networks. Such a shame. 

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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gmarkj
Level 66: Unequalled
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Registered:

If you got the plan through o2 then you are still on refresh @anticpated - so if you pay off the device plan you can leave.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 6
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