on 16-09-2011 14:40
However, if I try to use any other application that requires internet access, it always says "connection failed" or "error 006" or some variation of that depending on the application. This includes the built in Email and IM clients, Opera Mini (which came pre-installed on the phone), the Nokia browser (separate entity from what it uses for basic browsing apparently) and even the Nokia store. For example, if I choose Menu -> Messages -> More -> Email and select an account that worked on Orange with the default settings, it will try to connect and then after perhaps 30 seconds, say "Communication error. Try again later.".
The icon to signify the connection doesn't appear correctly - i.e. when it makes a connection normally, it would show either G or E surrounded by a box. When it is initializing the connection, it briefly shows the letter without a box. However, when I use the applications to try and access the network, it simply flashes slowly between the letter (without the box) and no icon at all. According to the manual, G/E in a box means an open connection, and the letter alone says the device is registered to the network.
I'm exceedingly fed up with this and going to the nearest O2 shop is going to be very difficult because I am severely disabled and housebound. Therefore any help that anyone could give me would be gratefully received. Customer services were no use, the Live Chat was much the same.
Thank you in advance for any help or suggestions (and apologies if I haven't given enough info or I am talking rubbish - phone technology isn't my forte).
on 16-09-2011 17:19
If so, you may need to have the phone debranded before all of it will work. But most should be ok. As well as installing the settings you need to activate them so that the phone knows which connection to use for the various apps.
To do this, in Connectivity settings make sure the correct O2 Settings are selected and then use the option. Activate Default in all applications .
on 16-09-2011 17:23
on 16-09-2011 21:21
It means one of two things either you haven't used the Activate option or you have the wrong Access Point selected (when you used the Activate option)
Make sure the access point is payandgo.o2.co.uk with username payandgo and password is password. Make sure the O2 Pay and Go (may be called prepay) settings are selected. When both are correct, use the Activate option.
on 16-09-2011 22:49
ETA: Under settings -> configuration, the default config settings is set to Prepay. Under preferred access points, there are 3 options:
O2 Mobile Web - packet data access point: mobile.o2.co.uk
O2 GPRS - packet data access point: wap.o2.co.uk
O2 WAP GPRS Streaming - packet data access point: wap.o2.co.uk
on 17-09-2011 09:25
I can think of two solutions. You could create a personal configuration of type Access Point using the details from my post above, select it and activate.
Or using the mobile guide on the O2 website, select a different Nokia Series 40 handset (eg 5310, 6300) and have the settings sent for that, in the hope they contain the APN (or use the manual instructions on the same page)
Hope this helps.
on 19-09-2011 17:57
on 20-09-2011 05:06