I got an automated email literally 7 days ago saying my application would receive a response within 24 hours. I haven't heard anything since.
There's no way for me to get in touch with a human at O2 as Sales can't help me and the chatbot is completely useless. I can't log in on MyO2 app as technically I'm not a customer yet.
I'm stuck in limbo and I need to know what's going on
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Will I only receive an update if I'm accepted? Is that the official process? The email just mentioned "Hold tight and we'll get back to you within 24 hours"
I've been sent and agreed to contract information, I do need an official response before I start the same process with a different provider
Your only hope of an update is the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) Or you can call them on 0800 081 0255 Thanks
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
I've talked to Sales via chat and they said they can't help and the best they could do was send me back to the virtual assistant. I can try Instagram/Twitter now, thanks
I will try and pop into a physical shop tomorrow as my last resort. It's just crazy that in 2024 I can't answer a simple question via online channels...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
