AppleWatch Mobile Connection

[RichH]

My Apple Watch was replaced via insurance and for months now I’ve not been able to have network capabilities on it. I erased the old Apple Watch however the mobile network still seems to be connected to it. I’m being charged and can’t seem to get any support from O2. I think I just need to speak to someone at 02 but I can seem to find a way to speak to Customer Services

[MI5]

@RichH 

Customer service needs to remove your old watch first. 

This must be done on your account by them.

All contact numbers we know of here Guide: Coronavirus Community Help and Support 

or advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Say you are calling about an upgrade or fraud to be connected and not cut off.