cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch

Gem1998
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can’t get the Apple Watch to connect to my phone 

Message 1 of 3
442 Views
2 REPLIES 2

pgn
Level 76: Forum Legend
  • 38534 Posts
  • 241 Topics
  • 1735 Solutions
Registered:

@Gem1998 

So long as your bill is paid by direct debit: Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
If you get an error message at any point, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.
Then go back to the watch app/Mobile Data/set up mobile data plan and be ready to put your o2 username and password in to the resulting o2 screen. Also, it costs £5 monthly to add the airtime for the Apple Watch, so you'll need to authorise this after entering the o2 user name and password. The phone app will then say 'activating' which can take a day or so, but at that point, you can try doing a phone call direct from the watch to test it.
You also need to have iData enabled on your account.

Message 2 of 3
432 Views

RafaC
Former Staff
  • 1774 Posts
  • 157 Topics
  • 4 Solutions
Registered:

Hey @Gem1998 were you able to sort it out?

Message 3 of 3
397 Views