Apple Watch

[Bec1]

Hi I have an issue I need support with, I have iPhone on contract I pay every month that comes out my account, and I have an Apple Watch to for same account, my iPhone bill comes out automatically. But I’m in middle of checking my credit score and have noticed I’m 4 months behind in arrears with 02 but I am not not sure how?! I don’t think they have been taking my Apple Watch out to. Where do I stand with this as oppose to my credit as I will pay the 4 months arrears because it’s ovbviously a genuine misunderstanding and I am applying for a mortgage at the end of this year. Thanks

[MI5]

@Bec1 

You need to contact customer service to see where it went wrong and to correct it.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.