on 27-07-2020 11:23
on 27-07-2020 11:25
You need to contact customer service to see where it went wrong and to correct it.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)