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Apple Watch order

Martb
Level 1: Joiner
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on ‎27-05-2020 11:41

on ‎27-05-2020 11:41

Hi!
About an hour ago I’ve ordered Apple Watch pay monthly and had confirmation that my order was successful but still no message or email with link to confirm my contract. There is no chance to contact anyone at the moment so not sure what happened. Any advice ? Thanks
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MI5
Level 94: Supreme
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on ‎27-05-2020 12:01

on ‎27-05-2020 12:01

@Martb 

Check your spam folder, but you may have been referred for credit checks.

You can call upgrades on 202 to check or other numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martb
Level 1: Joiner
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on ‎27-05-2020 12:06

on ‎27-05-2020 12:06

Is it normal that upfront cost amount has been taken from my account? I did check my junk mail and also phoned 202 but it’s accepting only calls about phone lot or any fraud
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MI5
Level 94: Supreme
In response to Martb
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on ‎27-05-2020 13:27

on ‎27-05-2020 13:27

@Martb 

Yes, it will be held in reserve until claimed by O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
Former Staff
In response to MI5
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on ‎28-05-2020 16:10

on ‎28-05-2020 16:10

Hey @Martb did you manage to find out if your contract was confirmed or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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