on 31-01-2021 12:21
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 31-01-2021 12:41
If the o2 shop page says out of stock or delayed by x weeks now and you have an order delayed email then you will have to wait until o2 gets stock in I have just experienced this farce again with my iPad order the same and the 6 weeks they estimated was almost correct .
O2 really needs a live stock system and not end up disappointing customers, who start with the in stock on the shop page complete upgrade or purchase only a few hours later to get the dreaded out of stock email!!
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services