Apple TV problems

[BAB]

Hi, please help!

I managed to get a message to o2 regarding my free Apple TV subscription with my new o2 iPhone  being cancelled in error when I tried to log on via my new iPad tablet. I contacted Apple several times and they won't help.

but o2 have sent a link for the Disney channel free(?) is Disney channel free for how long?
Can you help with my Apple TV dilemma as presently I can't find the link to write to o2, or get an online chat, or get through on the phone, the phone line says there is a fifteen minute wait and then cuts me off.....grrrrrrr!

[MI5 · Accepted solution]

@BAB 

Disney is free for 6 months.

Apple TV is nothing to do with O2, so only Apple can help you.

If you need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[BAB]

Thank you for being so quick and very helpful.
Shame Apple customer service has not been great 😩

[MI5]

You're welcome and keep trying Apple.....