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Apple Music code not working

Natts26H
Level 1: Joiner
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Hi I’ve just received my free Apple Music code from o2 via text and it’s saying payment not accepted. I then went back to the message to try the link again and not it’s not working any help will be great thanks 

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Cleoriff
Level 94: Supreme
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@Natts26H 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106403 Posts
  • 790 Topics
  • 5485 Solutions
Registered:

@Natts26H 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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