Aparent fraud by o2 with Lend Me a Quid service

[Anonymous]

Out of nowhere i suddenly receive a sms telling me o2 has loaned me £1 under this luaq service in Monday!  I didnt ask for a £ and in fact i didnt even use the phone at all because my month tariff was up and i wanted to switch tariff.  

I went to the online service and the helpdesk chap said not only did i get a loan but i would be charged fees if i didnt top up to 'pay it back'.

but adter pressing for how it happened he finally said i would have has to call 4444 from my phone ...but i didnt.  No call to 4444 exists on my phone or on their call list.  Because i never made one!  But he cant say how a loan i didnt want or ask for was given to me.

i wont use the phone or top up until this is resolved .  Because if i use the phone i accept the £1 loan.  If i do t use it and they charge me interest then thats fraud and i will take action as such.

its unbelievable that this fraudulent thing goes in!  Is our UK economy so bad and is O2 going broke that they have to defraud lome this?

i dont want this loan, didnt ask for it, there is no record of any such request.  So i refuse to accept the loan.  Take your unasked for and unwanted loan back.

id nothing happens then i can take them to court and will do so.  Its fraud.  

[Toby]

Hi @Anonymous,

Sorry to hear about this! Please send me a PM with any other info you have and I'll ask the rest of the team to look into this.

Cheers

[Cleoriff]

This sounds very weird @Anonymous. My son has used the lend me a quid service in the past without problems. I wonder if anyone else could have picked up your phone and used the service? If not ..it's a strange thing to happen really.....

[Anonymous]

IF someone had used my ohine then here would be a record of so ething....like a call to 4444.  Neither my phone nor O2 has this and i hace the conversation from the online contact stating this also...all on record.

[Anonymous]

Live chat is very unreliable on account issues so either pm @Toby or call CS on 4445 at 25p a call

[Anonymous]

 I Toby for an ITconsultant i am a bit stupid...i cant find where the IMs are!  Give me a few hours...got to go off someplace.

 As for said...i have the cinversation fromonline help sent to me...and i screendumped as i went in case i didnt receive it anyway.

NO request from me.

and i ported from vodafone a month ago because of similar problems!  I stupidly decided to go on a contract but to my good luck three months later it still was not actioned.  Then i read how terrible a time some were having to cancel their co tract ie a la Sky type...so i went i to the shop to cancel my order before my luck ran out...only for them to tell me they couldnt cancel..i couldnt cancel...and too bad..i should have knownwhat they were like......

so i ported befinning Alril.  Then i have this?

anyway i will IM you details later....

[Anonymous]

The online contact folk may be unreliable etc.  I have had plenty if help from them without problems.

this one is not their cause.  Its also probably beyond them to resolve.

they helped me though with the facts that no 4444 was p,aced from my phone and there is no such call on their logs either.  Cause I didnt use the phone at all cause i knew i had no credit.

while the service might be useful for stranded kids, the fact remains that unauthorised and unasked for loans are illegal.  Imagine 30 million with this £1 sudden loan.  How many would bother?

i think this is deliberate on O2 side to farm money.

[Cleoriff]

Thanks for clarifying @Anonymous I only asked the question about someone having access to your phone as this could have been a possibility...but as you say there is no record of it on O2's system... it appears to be some sort of system glitch which you are being penalised for...:smileysad:

[Anonymous]

The sms said that if i top up within x days i will nit incur charges.

so what this is, is blatand force topping up.

if i do then they deduct the 1£ and since i havnet used it...O2 figures no harm done.

but its forced topping up.  

Its wrong.  Its fraud and its blackmail.

i wont collude to tthis being done to others.  

[Cleoriff]

I hope you have sent a PM to @Toby who offered to help. He would, via private message, ask you for account details so he can ask the team to check this. Best of luck with it