Anyone had this?

[Maihaze]

Hello, 

this will be my last question on here, as I’m aware I’ve already made a post yesterday. 

but I woke up to this message, has anyone received this message and had a good outcome? 
or will the fight likely continue? 😂🙈

As I have checked your account, I can see that you ordered an Iphone 16 Pro Max on 25th October and the order is stuck in processing, let me go ahead and raise it to the backend team who will process the order manually for your and it will be delivered within the next 5 working days.

[Suzy3]

My account says that I cannot switch my phone up even though I pay extra for it and it says that I have it on my account. It says that I can only recycle?

[Oxonian]

You @Maihaze can post on here as often as you need to. However, this is a customer to customer community so we cannot access accounts or provide direct help in many situations. Sometimes, all we can do is to suggest that you contact O2.

In your case, I recommend that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a strong reputation for solving customer problems. 

Please keep us informed of developments. 👍