on 20-02-2018 17:17
Hey!
All of a sudden, for the past three days, I have been PLAGUED by weird calls from Mali. It's those things that when you answer it's silent.
I reported it to someone on O2 live chat. They say they can't block these calls. The only thing I can do is to block the number when the call comes through. That would work, except the number is slightly different every single time. So block one number and a call comes through an hour later on a different number. They all originate from Mali though. The country code is +223.
Their only other resolution was for me to change my number. I'm hesitant to do that because I've had the same number for over 10 years, plus I don't see why I should have to go through the hassle of updating my details with every Tom, Dic and Harry. Surely O2 has a way of blocking calls from a particular country code? No?
Please help!
Solved! Go to Solution.
on 28-02-2018 12:09
on 28-02-2018 12:09
Reposting my answer to another thread on this issue:
Hi guys I’ve had a response on this and I can confirm that these calls are part of a scam that relies on you calling the number back to make money. Provided that you don’t call the number back you won’t be charged. Unfortunately, O2 are unable to block these calls as a quick fix because the number changes regularly but they are looking at ways to address them.
The advice is as follows:
You can also find some advice on dealing with these types of calls in this Community guide.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 20-02-2018 17:23
on 20-02-2018 17:23
Yes, I have been getting them the same as you. I have also been blocking individual numbers. Will be contacting o2 tomorrow.
on 20-02-2018 17:27
on 20-02-2018 17:27
Quite a few people getting them just lately on all networks it appears.
Some help here but blocking is about all you can do.
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
on 20-02-2018 17:37
on 20-02-2018 17:37
Probably due to the 'change in marketing preferences' unbeknown to us all. A community help thread here
Veritas Numquam Perit
on 20-02-2018 17:56
on 20-02-2018 17:56
Other than blocking calls from the entire country, which I'm sure O2 nor any other network would do, there aren't many options except to not answer the call, and block individual numbers as they come in. Having said that, O2's policy of changing everyone's default setting on marketing preferences without notifying customers is underhanded and despicable.
on 20-02-2018 18:08
on 21-02-2018 08:20
on 21-02-2018 08:20
I have been getting these the last few days also! I stupidly didnt see the first one come through saying 'Mali' and I have family abroad in italy so i called it back for 6 seconds and then hung up and ive just checked my bill and its charged me £1.67!!! So annoyed! Im going to call 02 later and hope that they take it off my bill. Its disgusting that these calls can do this! Ive blocked 5 seperate Mali numbers now.. I'm hoping it will stop soon. I would not change your number. why should you have to!!! Hopefully they will get bored and leave you alone...
on 21-02-2018 08:23
on 21-02-2018 08:23
Also, you said it was silent when you answered, may be an idea to check your bill as you might have been charged like me for a few seconds!
on 21-02-2018 08:29
on 21-02-2018 08:29
You need to check your contact preferences in My O2 @Anonymous. When O2 updated the website a few weeks ago,a lot of us found ours had been changed.This left us open to loads of spam calls
Veritas Numquam Perit
on 21-02-2018 08:46
on 21-02-2018 08:46
Yes! I've been getting them non stop for the past two days, it's getting annoying now. I have been blocking them individually which is a pain. I hope they can do something about this, charged me £1.67 for picking up!!