Any one any idea what this could be please... being charged USA data while in europe

[Anonymous]

have just spent several months in Europe but on my last bill was charged data usage from USA.  Having great dificulty getting them to sort it all out.

anyone else had the same problem

[MI5]

How did you travel to /from EU and were you on a cruise ship or ferry at anytime?
Some ships have their networks registered in strange places which catches some people out?

[Anonymous]

How have you communicated with O2 thus far ?

If by Live chat then ring O2 Customer Services. 202 for Contract. 4445 for PAYG.

Last resort use the complaint link at the foot of the forum page.

[jonsie]

t exactly is showing on your bill?

[Anonymous]

This might sound silly!

Could you have been near any US Military Bases?

[Anonymous]

Yes I was on an overnight north sea ferry...... on the dates I was billed.  I had no text message warning me.  Just wondering what I can do about it

[Anonymous]

Have tried twice ringing o2 but the service I received was apaling..... so reverted to live chat as I was unable to get a signal where I am working

They have offered a refund of £28 but the charges total £40...... just cannot get a satisfactory answer from them.  The last person I spoke to said it all depended where the ship was built.....

[Cleoriff]

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@Anonymous wrote:

Have tried twice ringing o2 but the service I received was apaling..... so reverted to live chat as I was unable to get a signal where I am working

They have offered a refund of £28 but the charges total £40...... just cannot get a satisfactory answer from them.  The last person I spoke to said it all depended where the ship was built.....

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To be honest if you have been offered a refund of £28 I would take that. Not many people do get offered any sort of refund...:smileysad:

[Anonymous]

Total cost of EU browse and download £0.00

Non-EU browse and download

date time source country code volume (KB) cost allowance

05 Oct 14 15:08:19 wap.o2.co.uk NOR 1,619 0.000 F

06 Oct 14 05:14:41 wap.o2.co.uk NOR 329 0.000 F

18 Oct 14 06:21:11 wap.o2.co.uk NOR 2,071 12.137

18 Oct 14 20:06:31 wap.o2.co.uk USA 2,001 11.726

18 Oct 14 23:58:54 wap.o2.co.uk USA 12 0.071

19 Oct 14 00:03:54 wap.o2.co.uk USA 3,705 16.066 P

Total Volume 9,737

For your info, this is roughly 9.51 MB

Total cost of Non-EU browse and download £40.00*

*Charges not subject to VAT

 This is whats on my bill.......the norway charge should have used my uk allowance also like the 5th and 6 th october

[Cleoriff]

To add....I see you were on a ferry on the dates you were charged. This is where the problem happened.

Its a sad fact that so many people have this problem when travelling on ferries or ships...