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Any one any idea what this could be please... being charged USA data while in europe

Anonymous
Not applicable

on ‎26-11-2014 14:59

on ‎26-11-2014 14:59

have just spent several months in Europe but on my last bill was charged data usage from USA.  Having great dificulty getting them to sort it all out.

anyone else had the same problem

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MI5
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on ‎26-11-2014 19:02

on ‎26-11-2014 19:02

We see it time and time again with Ferries - There should be a sign on the ship warning you but we always advise turning data off and using wifi.
Take the £28, forget about it and move on but learn for next time wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎26-11-2014 19:08

on ‎26-11-2014 19:08

If there were warning signs on the ferries, the ferry company and the mobile networks wouldn't make any money. wink

I DO NOT WORK FOR O2



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MI5
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on ‎26-11-2014 19:10

on ‎26-11-2014 19:10

@Bambino wrote:

If there were warning signs on the ferries, the ferry company and the mobile networks wouldn't make any money. wink

Oh you old cynic, you Bouncy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎26-11-2014 19:28

on ‎26-11-2014 19:28

Take the £28 and be happy you got a result.

Ultimately it's user error.....

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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