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Anonymous
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Any luck with Consumer Direct or Ofcom re:Unlimited Texts

Just wondered if anyone has had any luck with Consumer Direct or Ofcom in relation to the 'Unlimited texts and Internet' not being Unlimited?
I've had a letter from o2 saying Trading Standards had been in touh with them regarding my complaint.....
Basically said tough we don't care and made out they were doing it for customers benefit
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Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

[ Edited ]
http://www.o2.co.uk/termsandconditions/ ... ndboltons# go to text and web
clause 13 Unlimited allowances are subject to an excessive usage policy.
Always been there.
That is why o2 are not bothered. and the asa allows this sort of thing to happen in advertising the product
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Anonymous
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Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

O2 reserves the right to remove, vary or amend any element of the Text and Web terms,If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
Does this not also apply then????
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Anonymous
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Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

I've also contacted the asa as o2, as well as others, are deliberatley misleading customers
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Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

but they did not amend any terms just applied the fair use policy.
I do not work for o2 but if you feel that bad did you follow o2's complaints procedure.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

You cannot deny that advertising unlimited texts is deliberately misleading.
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Posts: 16,431
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Registered: ‎13-08-2008

Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

[ Edited ]
You cannot deny that advertising unlimited texts is deliberately misleading.


But the advertising standards agency allow it, as I said before the asa
also see this from bbc watchdog http://www.bbc.co.uk/blogs/watchdog/201 ... mited.html
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

viewtopic.php?p=385947#p385947 official response from o2 in this thread
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

Its unfair to discriminate against people because of the actions of others.
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Posts: 16,431
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Registered: ‎13-08-2008

Re: Any luck with Consumer Direct or Ofcom re:Unlimited Text

take that up with o2 the info is out there if you search.
I will not participate in this thread any more you have all the info I can give you as another customer.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services